Search

FAQ

How can I pay?

We offer the following payment methods through Payfast:

  • Credit & cheque cards
  • Instant EFT 
  • Masterpass 
  • VISA
  • Moretyme (Buy Now, Pay Later)
  • Scode (Pay In Person)
  • Snapscan
  • Debit Cards

     

    How much is shipping?

    Shipping is R100 nationwide.

    FREE SHIPPING FOR ORDERS OVER R1500 IN SOUTH AFRICA

     

    How can I track my parcel?

    Once your online order has been received and fulfilled, we will pop you an email as soon as your parcel is dispatched which will include a tracking number. You are welcome to use the track and trace functionality on the courier website or you can email us at support@umgafrica.zendesk.com and we will gladly assist you. Please refer to our shipping lead times for your area.

     

    What are your shipping lead times?

    Delivery takes between 7-10 working days.

     

    How do I return something I purchased online for a refund?

    You can complete a returns form on our home page or you can email us at support@umgafrica.zendesk.com. You have 14 days to return your purchase for a full refund. You are also welcome to return your purchase through using our "support" button on our website.

    Please note that this is subject to our full returns policy located in our website footer.

     

    How do I exchange something I purchased online?

    You can complete a queries form on our home page or you can email us at support@umgafrica.zendesk.com You have 14 days to return your purchase for a full refund or exchange. You are also welcome to return your purchase through using our "support" button on our website.

    Please note that this is subject to our full returns policy located in our website footer.

    Search our shop